Shipping and Delivery Policy
1. Shipping Timeline
Order Processing
Orders are processed within 2-4 business days after successful payment confirmation. During high-demand periods, processing times may be extended slightly.
Shipping Time
Once dispatched, orders typically arrive within 5-10 business days, depending on the destination and courier service availability. Rural or remote areas may require additional time for delivery.
2. Shipping Charges
Standard Shipping
We offer standard shipping rates which are calculated at checkout based on your location and order value.
Free Shipping
Free shipping is available for orders above ₹999 within India. This offer will be automatically applied at checkout when eligible.
International Shipping
Currently, Moirail Stores only ships within India. We do not offer international shipping at this time.
3. Order Tracking
Tracking Information
Once your order is shipped, you will receive an email with the tracking number and link. You can track your shipment status directly through the courier partner’s website.
Courier Partners
We work with reputed courier services such as Bluedart, Delhivery, DTDC, and India Post among others to ensure prompt deliveries.
4. Delivery Delays and Issues
Unforeseen Delays
While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions, natural disasters, strikes, or carrier delays may affect delivery schedules. We appreciate your understanding in such cases.
Incorrect Address
Customers are responsible for providing the correct shipping address. Moirail Stores is not responsible for orders misplaced or delayed due to incorrect or incomplete address details.
Failed Delivery Attempts
If the courier is unable to deliver your package after multiple attempts, the shipment may be returned to us. Reshipping may incur additional charges payable by the customer.
5. Contact Us
If you have any questions regarding shipping or delivery, please contact us at support@stores.moirailhub.in.